Pub. 9 2018 Issue 1

www.wvbankers.org 4 West Virginia Banker 28 8 © 2018 West Virginia Bankers Association The newsLINK Group, LLC. All rights reserved. West Virginia Banker is published four times each year by The newsLINK Group, LLC for the West Virginia Bankers Association and is the official publication for this association. The information contained in this publication is intended to provide general information for review and consideration. The contents do not constitute legal advice and should not be relied on as such. If you need legal advice or assistance, it is strongly recommended that you contact an attorney as to your specific circumstances. The statements and opinions expressed in this publication are those of the individual authors and do not necessarily represent the views of the West Virginia Bankers Association, its board of directors, or the publisher. Likewise, the appearance of advertisements within this publication does not constitute an endorsement or recommendation of any product or serviced advertised. West Virginia Banker is a collective work and as such some articles are submitted by authors that are independent of the West Virginia Bankers Association. While West Virginia Banker encourages a first print policy, in cases where this is not possible, every effort has been made to comply with any known reprint guidelines or restrictions. Content may not be reproduced or reprinted without prior written permission. For further information, please contact the publisher at: 855-747-4003. CONTENTS 6 President’s Message By Sally Cline, WVBA President & CEO 8 Dos and Don’ts of Investigating Workplace Harassment By Kayla Cook and Michael Cardi, Bowles Rice LLP. 10 Information Technology Common Issues and Questions By Chris Joseph, Arnett Carbis Toothman LLP 14 Customer Experience: The Great Differentiator By Steve DuPerrieu, CSI 18 Ugly Christmas Sweater Parties 20 Beneficial Ownership: Step-by-Step By Silvia Garcia Maggio, Compliance Alliance 22 Related Party Transactions A Brief Overview By Marquerite Irefin and Jennifer H. Gorman, Esq., ABA Insurance Services 24 Stepping Up Our Political Engagement By Rob Engstrom, Chief Political Strategist, American Bankers Association 25 Bank Notes 26 Bank Robbery Prevention By Craig Collins, President, One Beacon Financial Services 28 The Cost & Savings of Eternal Vigilance in Managing Vendor Contracts By Patrick Goodwin, Strategic Resource Management 30 Public Pensions: An Update on the Municipal Market’s Fastest Growing Risk By Abigail Urtz, FTN Financial Capital Markets 34 Calendar of Events